How to clear your browser cache and cookies

When you visit a web page for the first time, it is often slow to load and display all its elements. When you visit a second time, the process seems to be instantaneous. That is because the page is not loading from scratch; rather, it is loading (at least in part) from the stored version in your web browser's memory, commonly referred to as a cache.

Sometimes, the cached version of a page is too far out of date for the current version to display properly or update quickly, so the site appears not to be loading or the graphics get jumbled together. When this happens, you may be instructed to clear your cache and/or cookies.

Google Chrome

  1. Open Google Chrome and in the browser window, click on the menu button on the top right corner next to the address bar and select 'History' from the menu list.
  2. In the next screen, click on 'Clear browsing data...' to view the browsing data pop up.
  3. In the  pop up  that appears, click on the tab at the top of the  pop up  and make sure to have 'the beginning of time' selected. Make sure to also have the following selections marked:
  • Browsing History
  • Download History
  • Cookies and other site and plug-in data
  • Cached images and files. 

    4. Finally, click on ' Clear browsing data' at the bottom of the  pop up


  1. Click the Safari menu.
  2. Select Reset Safari.
  3. Make sure Empty the Cache is selected.
  4. Click Reset.

Internet Explorer 11

  1. Open the Tools menu.
  2. On the General tab, click the Delete button under Browsing history.
  3. Make sure Temporary Internet files and website files is selected.
  4. Click Delete.

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